Wednesday, May 6, 2020
Operational Management - 36687 Words
OPERATIONS MANAGEMENT STUDY GUIDE PROGRAMME CREDIT POINTS NOTIONAL LEARNING TUTOR SUPPORT : : : : MBA Year 1 20 points 200 hours over 1 semester opman@mancosa.co.za Copyright à © 2013 MANAGEMENT COLLEGE OF SOUTHERN AFRICA All rights reserved; no part of this book may be reproduced in any form or by any means, including photocopying machines, without the written permission of the publisher REF: OPS 2013 Operations Management TABLE OF CONTENTS Section Introduction 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Operations and Productivity Operations Strategy in a Global Environment Total Quality Management Forecasting Design of Goods and Services Process Strategy and Capacity Planning Location Strategies Human Resources, Job Designâ⬠¦show more contentâ⬠¦The assessment strategy will focus on application of theory to practice. SECTION 1 OPERATIONS AND PRODUCTIVITY MANCOSA - MBA Year 1 7 Operations Management CONTENTS ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ Introduction to Operations Management The History of Operations Management Significant Events in the Field of Operations Management Why Study Operations Management? The Functions and Duties of Operations Managers Ten Critical Decisions of Operations Management Operations and Productivity Exciting New Trends in Operations Management Operations in the Service Sector Productivity MANCOSA - MBA Year 1 8 Operations Management LEARNING OBJECTIVES After working through this section you should be able to: ï⠷ ï⠷ ï⠷ ï⠷ ï⠷ Outline the purpose and scope of Operations Management Understand what Operations Managers do Explain the differences between goods and services Calculate the Productivity of your organization Understand how to improve productivity within your organization. MANCOSA - MBA Year 1 9 Operations Management INTRODUCTION TO OPERATIONS MANAGEMENT ï⬠¦ READING Heizer,J. and Render,B. (2011). Operations Management .(10th Edition). New Jersey: Prentice Hall. pp 33-58 Production is the creation of goods and services. Operations Management (OM) is the set of activities that creates goods and services through the transformation of inputs into outputs.Show MoreRelatedOperational Risk Management50825 Words à |à 204 Pagesââ°ËâËÅ¡ F M A G u i d e l i n e s on Operational Risk Management These guidelines were prepared by the Oesterreichische Nationalbank in cooperation with the Financial Market Authority Published by: Oesterreichische Nationalbank (OeNB) Otto-Wagner-Platz 3, 1090 Vienna, Austria Austrian Financial Market Authority (FMA) Praterstraße 23, 1020 Vienna, Austria Produced by: Oesterreichische Nationalbank Editor in chief: Gà ¼nther Thonabauer, Communications Division (OeNB) Barbara Nà ¶sslingerRead MoreOperational Risk Management2610 Words à |à 11 PagesCORPORATE RISK MANAGEMENT ASSIGNMENT OPERATIONAL RISK MANAGEMENT (ORM) IN BANKS Risk is inherent in any walk of life in general and in financial sectors in particular. 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